Returns

Under consumer protection legislation, consumers generally have a period of 14 calendar days to exercise their right of withdrawal in distance contracts, subject to the exceptions established by law.

However, in the case of digital content that is not supplied on a physical medium, the right of withdrawal does not apply once performance has begun, provided that:

• The consumer has given their express prior consent for performance to begin during the withdrawal period.
• The consumer has acknowledged that they will lose their right of withdrawal once performance begins.
• PIANO SALSA has provided confirmation of the contract on a durable medium.

This exception may apply, among other things, to online courses, videos, sheet music, PDF files, MP3 files, backing tracks and other digital content supplied electronically.

Accordingly, before access to the digital content is activated, the customer may be presented with a specific checkbox during the checkout process to provide consent and acknowledge the loss of the right of withdrawal.

Without prejudice to any statutory consumer rights, PIANO SALSA voluntarily offers an additional partial-refund policy.

The customer may request this refund within 30 calendar days from the date on which access to the product is activated, by sending an email to:

info@pianosalsa.com

The subject line must state:

“Refund – [order reference]”

The request must include the order reference and briefly explain the reason for the request.

Where the request meets the conditions of this commercial refund policy, PIANO SALSA may issue a refund of 25% of the amount actually paid for the product.

The remaining 75% will not be refunded under this commercial policy, taking into account that the customer has received access to digital content and material protected by intellectual property rights, including videos, sheet music, PDF files, exercises and/or MP3 files.

This partial-refund policy is voluntary and additional and does not limit or replace any statutory rights available to consumers, including rights relating to lack of conformity, breach of contract or other rights provided by applicable law.

PIANO SALSA guarantees that digital content and services will be supplied in accordance with the characteristics and conditions presented to the consumer.

In the event of a lack of conformity of the digital content or service, the consumer may exercise the rights available to them under applicable legislation.

Where technically possible, PIANO SALSA may request information from the customer regarding the issue in order to attempt to resolve it.